Support Virtual Agent is Here to Help [Update: Rolling Out to All US Users]

Update 12/13: After a successful Insider testing period, we’re delighted to announce that Support Virtual Agent is now rolling out to all players in the US. We’d like to thank Insiders for their help in testing and providing feedback for this new feature.”

Support Virtual Agent is an AI-powered feature built to help Xbox players more efficiently solve their support-related gaming issues, and it is rolling out to select Xbox Insiders on support.xbox.com today. Support Virtual Agent can quickly access information from support.xbox.com to answer questions relevant to Xbox console and game support issues. Xbox Insiders located in the United States and with English selected as their preferred language can begin previewing the Support Virtual Agent today by visiting support.xbox.com while signed into an account that is registered with the Xbox Insider Program.

We value the feedback from Xbox Insiders for this preview experience and any feedback received will be used to improve the Support Virtual Agent. As you interact with the Support Virtual Agent, you can provide feedback via the “thumbs up” or “thumbs down” button on each of the responses or provide feedback directly via the “Give feedback” button at the bottom of the page.

How to Use Support Virtual Agent

Starting today, Xbox Insiders will see the Support Virtual Agent on the “Contact us” page on support.xbox.com. Sign in with the same account you registered with the Xbox Insider Program, then you’ll see a new option to ask our new Support Virtual Agent a question.

Once you click on “Ask a question,” you will see the Support Virtual Agent launch in a new browser window. You can ask the agent questions via text or voice, and it will answer with relevant information from support.xbox.com. If the Support Virtual Agent cannot solve the issue, you can request to speak with a live support agent as long as it is within Xbox Support’s normal hours of operation.

During this preview, you can also customize your support experience by clicking on the ellipsis menu icon and choosing between two different Support Virtual Agents.

How to Get Xbox Insider Support and Share Your Feedback

If you’re an Xbox Insider looking for support, please join our community on the Xbox Insider subreddit. Official Xbox staff, moderators, and fellow Xbox Insiders are there to help. We recommend adding to threads with the same topic before posting a brand new one. This helps us support you the best we can! Also, you can provide direct feedback to Team Xbox by following the steps here under the “Report a problem online” section. 

If you aren’t part of the Xbox Insider Program yet and want to help create the future of Xbox and get early access to new features, join the Program today by downloading the Xbox Insider Hub for Xbox Series X|S & Xbox One or Windows PC. 

For more information on the Xbox Insider Program, follow us on Twitter at @XboxInsider.